At MONACOZ, we strive to ensure complete satisfaction with your purchase. If you are not fully satisfied, our return and exchange policy is outlined below.
1. Eligibility for Returns & Exchanges
- Items must be returned within 7 days from the date of delivery.
- Products must be unused, in original condition, with all tags and packaging intact.
- Customized or final sale items are not eligible for return or exchange.
2. How to Initiate a Return or Exchange
- Contact our customer support at monacozofficial@gmail.com with your order details.
- We will provide you with a return authorization and shipping instructions.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refunds
- Once we receive and inspect the returned item, we will process your refund within 3 business days.
- Refunds will be credited to the original payment method.
- Shipping fees are non-refundable unless the return is due to our error.
4. Exchanges
- If you wish to exchange an item, please contact us to confirm availability.
- Exchanges will be processed once we receive the original item.
5. Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please notify us within 3 days with photos of the product.
- We will arrange for a replacement or full refund at no additional cost.
6. Contact Us
For any return or exchange inquiries, please reach out to:
Email: monacozofficial@gmail.com
Phone: 700169573
Address: Saket, Delhi -110017
By purchasing from MONACOZ, you agree to our Return & Exchange Policy.