1. What materials are MONACOZ handbags made of?
Our handbags are crafted from premium quality leather and high-end materials to ensure durability.
2. How do I place an order?
Simply browse our collection, add your desired items to the cart, and proceed to checkout. Follow the instructions to complete your purchase securely.
3. What payment methods do you accept?
We accept major Rupay, Visa, Master card ,credit/debit cards, PayPal, Paytm and other secure payment options available at checkout.
4. Do you offer international shipping?
Yes, we offer worldwide shipping. Shipping costs and delivery times vary by location.
5. How long does shipping take?
Shipping times depend on your location and chosen shipping method. Estimated delivery times will be provided at checkout.
6. Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 12 hours of purchase. Contact our support team as soon as possible.
7. What is your return and exchange policy?
We accept returns and exchanges within 7 days, provided the item is unused and in its original packaging. Please refer to our Return & Exchange Policy for details.
8. How do I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor your package.
9. Do you offer custom or personalized handbags?
Currently, we do not offer customizations, but stay tuned for future updates!
10. How can I contact customer support?
You can reach us via email at monacozofficial@gmail.com or call us at 7001695731 for assistance.
11. Are MONACOZ handbags waterproof?
Our handbags are made from high-quality materials, but they are not fully waterproof. We recommend keeping them away from excessive moisture.
12. How do I care for my MONACOZ handbag?
To maintain your handbag’s quality, store it in a dust bag, avoid prolonged sun exposure, and clean it with a soft, dry cloth.
13. Do you have a loyalty or rewards program?
We are working on launching a loyalty program soon. Stay connected with us for updates!
14. Can I find MONACOZ handbags in physical stores?
Currently, MONACOZ handbags are exclusively available on our official website.
For more inquiries, feel free to reach out to us!